I am in the process of leaving the UK and a friend purchased me a refurbished iPhone of my choice as a gift, I was determined to go with Back Market, he was determined to go with iOutlet as he had purchased from them prior. Proved I was right The phone arrived clearly untested (as they claim on their website) as it was flat, I put it on charge, charged to 42% then it dropped to 0% and then started to turn itself on and off. Sent it back as a faulty device. They then said that it was working fine which was clear they weren't doing their job, they emailed my friend asking what the problem was, replied back and they said they would replace it then. They have now sent the replacement and Lord knows who they have sent it with because it is now going to take 8 days to get to me, are they using a running courier all the way from Plymouth or what? So essentially it feels like I am penalized for them not doing their job, I mean huh. There was no apology for their inconvenience either. I knew we should have gone with Back Market
Item was perfect once delivered, but a little slow on shipping.
I have just upgraded my iPhone and ordered a A+Pristine phone this is exactly what arrived I then took my old phone to the Plympton beach where Oli was excellent in dealing with the trade in he is very friendly helpful and professional in dealing with clients Would recommend
I ordered from the website which was clearly laid out and easy to follow.
The order process was easy and I soon received notice of despatch. Unfortunately I had a couple of problems before receiving the phone. Firstly, the delivery information remained stuck on a Post Office message saying they were awaiting the package for several days with no progress showing. Secondly, I decided to call to see what the problem was but was unable to make contact via phone with the number just not ringing, seemingly going to a dead line. I then resorted to email and, fortunately, quickly received a response saying that the iPhone SE you were going to send had failed your quality checks and you were going to have to locate another. Fortunately, a suitable replacement was found and the product was shipped and I received it the following day. An email message about the delay would have been helpful, but the conclusion is that I received the phone a couple of days later than expected and it is immaculate and in perfect working order. So all's well that ends well!
Arrived on time. Perceived problem/fault accepted and addressed even though it was our fault. Easy to contact and talk to. If only they did PCs as well.
Fast, efficient and as described. ‘B’ standard absolutely spot-on difficult to see anything sub-standard, maybe slight wear marks on the back case. Great product, thanks!
Condition of phone was pristine, exactly as described - like new! Worth choosing a new battery. Whole process from ordering to delivery very efficient. Also sold my old phone which again was a simple efficient, process.
So, a month ago my iPhone 14+ got stolen. Then maybe around two weeks ago I started searching for second hand phones, as I couldn't fully pay for a brand new phone, then I came across The iOutlet. I saw that they had an iPhone 13 Pro, A-Grade, in graphite, and ordered. Came around 3 days later, almost zero scratches, BH at 87% and no faults. Cannot recommend this company more. (I was cautious with the sketchy 1 star reviews but risked it) Tysm iOutlet <3
I would like to thank Aaisha and the customer service team for the excellent service I received from start to finish. My broken iPhone arrived by post just 2 days after it was delivered to office!! You can be sure that I will recommend The iOutlet to all my friends and hope the company continues to provide this high level of service to customers. Peter Williams - Plymouth UK
The phone is as described. It’s working well. Delivery was prompt. The only issue I wasn’t happy about was I requested if they could fit one of the screen protectors I also bought from them as I don’t feel confident about fitting them. Having spent £550+ on the phone and accessories I was disappointed that they didn’t fit it. I had to go to a local phone shop and pay to have it installed.
Great service Aaisha thank you!
Fantastic product would really recommend. Shout out to Holly who was very helpful
Holly went above and beyond. Getting the item onto eBay so that I could pay with my Nectar points and sending it out super fast so that I could get it for the bank holiday weekend. Communication and customer service throughout was exceptional. Thank you for all your help and patience Holly, you were great.
For a novice the information supplied before purchase was vital and this company took great pains to ensure I could make an informed decision. After sales the staff were very patient in guiding me through the setting up procedure so I have no problem with calling this company exemplary.
I have used iOutlet before and have never been disappointed. I have purchased phones and iPads, all reconditioned, fast and efficient service.
Easy to order. Competitive price. Would use again.
Was easy to navigate their website and purchase products. The phones come with a good warranty and priced good. Was posted and delivered within a couple of days. The phone was in really good condition and works really well. I would highly recommend ioutlet.
Easy to use, good value and speedy delivery
Popped in to collect a phone that had been in for repair. Aaisha was kind, polite and could solve the problem immediately. Thank you for a great service.