Guitar Storage
Amazing Experience
there is a great experience and I hope I will enjoy it again
there is a great experience and I hope I will enjoy it again
Hello! Bought a guitar from this company for my friend on his birthday, very satisfied! Amazing quality of the material, sound and design.
So, I've been all over the place, from Boston to Seattle, and San Diego to Miami, and just about everywhere in between... and I could honestly say/claim, that TNAG is the finest seller of rare, very small production, hard-to-find, boutique, collectable, and high-end acoustic (and electric) guitars, with a very strong focus/emphasis on acoustics. Kim is always a pleasure to talk/chat with, and she treats everyone with nothing shy of the utmost respect, honesty and decency, and regardless of your budget! Same goes for her staff, especially Nick, whom I spoke with earlier this morning. If Screaming Eagle is the holy grail of Napa Valley Cabernets, then The North American Guitar is the holy grail of guitar shops... I am in the midst of putting together a Collings D1 (with a couple of small customizations) from them, and I have never been treated so well by any other shop. Enthusiastically recommended, especially to those who know the difference between a good guitar and a great one! A+++++
A five star shoutout to all y'all at the store. I have never bought a guitar without playing the instrument first and listening to others play it as well. This experience is a first for me. I loved the guitar that you sent to my best friend in Texas, so I thought I'd take a chance. My new guitar is a stunner! Beautiful in every way a musician could want. To anyone out there that has hesitation about buying a guitar on line go straight to these folks Wonderful people to work with! You will be satisfied with the instrument and never have cause for disappointment.
Truly incredible buying experience! I bought a very special guitar from TNAG (major purchase, almost $20k), and their team made me feel very comfortable and confident through the entire buying process. Generally I’d be hesitant to make such a large purchase online, but their operation is top notch and inspires quite a bit of confidence when spending big bucks on a guitar sight-unseen (of course their generous approval period helps as well). Their team was incredibly responsive, kind, and professional, and we got the deal done swiftly and enjoyably. Payment terms were excellent, and they were more than understanding when we encountered a slight delay with my bank. The guitar arrived well-packed and in perfect condition, and is a truly extraordinary instrument! Can’t say enough good things about TNAG, and based on my wonderful experience with them during this first transaction, they’ve created a lifelong customer!
Over the past three years, Ben has provided flawless execution and support to me in the building a collection of the world’s finest guitars. He and his team possess the vast complement of skills required to transact on a highly professional level while keeping their clients’ best interest in mind and sharing a deep enthusiastic passion for our guitars. When dealing with luthiers like Casimi, Marchione, Mirabella, Smallman, etc, this is the rare service as trusted agent that defines the TNAG brand.
I worked with Kim on the purchase of an Iris DF, it was a very easy transaction, she answered my emails usually within minutes, and kept me updated. Price was exactly what she said up front, no tricks. A top notch dealer that is focused on customer satisfaction. I highly recommend them and will certainly purchase from them again. Thanks Kim !!
The TNAG staff is quick to answer questions on the beautiful guitars they carry. Richard contacted me when a demo video was available for the guitar I was interested in. He also followed up with emails. The guitar was shipped quickly and packed very well. I would recommend TNAG to anyone interested in the guitars they carry. I will definitely purchase from TNAG in the future.
I had a wonderful experience at TNAG. Everyone there was extremely professional and polite. They helped me get my new dream guitar at a competitive price. They also helped me with a wonderful set up. Overall it was an excellent experience.
Superb customer service. Kim was so helpful in trying to describe the guitars tone and characteristics. She seemed very honest in her opinion of the guitar. Very fast on responding to questions and concerns I had. I am definitely going to purchase from TNAG if I need a another guitar in the future. (of course I will) And I'll be sending some to the to sell for me. Can't recommend them highly enough.
I can't adequately express my gratitude to Kim at North American guitar for her prompt, warm, knowledgeable handling of my guitar purchase. I was selling another guitar online to purchase the one they had. She gave me advice and was very patient as I worked through the process. If I had a question she answered instantly. When I finally got the guitar from North American, it was just as promised. Frankly, I am still amazed at the outstanding service I got from them. They couldn't--meaning Kim--have treated me better.
Having spent the last year searching the internet for my dream instrument I settled on The North American Guitar because of the quality of their website, their professional demos, and truly amazing customer service. I was not disappointed. Each question I asked was met with a thoughtful and honest response. I am so grateful.
I'm actually fond of music and I've been dived into it since my choldhood. This culture was raised in me by my father and I'm grateful for it. I like music as well as I like to collect music on various storages, like CDs, records and other stuff. I started to collect music long time ago and I can't stop to do it. Nowadays I'm fond of collecting soul music records and I applied to this shop in order to buy some CDs. They helped me to determine rare records and also told everything in details about shipping. Records are fragile, so I bothered a lot about shipping, but, everything was excellent.
Amazing communication and knowledge. Lightning fast, well protected shipping. I strongly recommend The North American Guitar and will be utilizing their service again in the future.
Pretty knowledgeable with the products. The staffs are very helpful too. Packaging and delivery are unique and safe. Gave it to my brother and he liked it! Thank you.
A friend and I came to Nashville on a hunt for our “forever guitars”. We went to all the best shops in Nashville, one of which was North American guitars. We found them BOTH at North American. They are hands down the largest selection of premier handmade guitars in one place we have experienced as well as provided the quietest and most intimate environment that was essential to connecting to the instruments that enabled a conscious and confident decision. I could not recommend North American Guitars enough. BIG THANKS TO JOEL AND KIM! always in gratitude for this outstanding Santa Cruz guitar of which is now my “forever guitar”, (until I go back and find another one 😉 ) 5 stars all day long. Thank you!
The North American Guitar provides EXCEPTIONAL customer service and quality. My point of contact was Kim. Kim was very knowledgeable, super helpful and a pleasure to work with. She went above and beyond to make sure I was hooked up with exactly what I wanted. I am thrilled with my new guitar and look forward to working with these folks again (thank you, Kim)!
Very professional crew, good advices and large choice of gears. Great packaging and transport, delivery on time etc. 5/5
Kim was great to work with! Love this cool little boutique guitar shop in Guitar Town!
I stumbled upon TNAG while looking for a guitar I had dreamed about getting hold of over the past 10 years, a Lowden Richard Thompson Signature Series guitar. When I typed it in to Google as I'd done many of times in the past, not really expecting to be able to find one here in the USA, it suddenly appeared only on the TNAG page. As I looked the Lowden over on the excellent web page for the guitar, complete with high quality photos that let me zoom in on the details in the wood, a full description of the instrument, and a perfect video with full sound of a musician playing the guitar, I was in love. And before I knew it, Kim from TNAG was right there on a chat bubble, asking me if I had any questions. It was as if I were in the shop in Nashville right then and there. With Kim's quick responses and guidance, It didn't take long before I purchased my first ever Lowden guitar, and even after I put the money down, TNAG and Kim were the best, most helpful team I'd ever worked with on any guitar purchase. They held the guitar for me in Nashville after the purchase was complete while I was on vacation, and they got it in the mail right on time to arrive as soon as I returned home. And the shipping was faster and safer than I even knew it could be! The guitar was fully supported around the head and neck in its case for the transport, and the case was completely wrapped and absolutely unmovable inside the shipping box. Kim even asked me to let her know when the guitar arrived, and what I thought about it when I pulled it out and played it for the first time. All in all, the best, safest, most secure, helpful, caring online guitar purchase I've ever experienced, and, should I get a hankering for another fine guitar in the future, The North American Guitar website will be my first, and, mostly likely, my only stop. Great people are nearly as important as the amazing guitars, and TNAG has both!