Lauri Edwards
Tape
I emailed them with an issue they called me a couple days later they're resolving my issue no cost no questions asked I love thin Optics I stick it on my phone and use them everyday.
I emailed them with an issue they called me a couple days later they're resolving my issue no cost no questions asked I love thin Optics I stick it on my phone and use them everyday.
I have been a ThinOptics customer for years and have always been happy with their service and products. I rave about them to everyone who sees me wearing my ThinOptics readers!
Great products, exceptional customer service!! Thank you.
Miguel provided excellent customer service and was quick to respond!
Called, was on hold a brief time but provided options to leave number for a call back. the CSR was professional, knowledgable and provided quick and accurate service/information. Easy to purchase took 5 minutes.
I ordered glasses, but they were too strong. I contacted ThinOptics & they responded immediately that they would replace them. I really love & recommend them.
Rea was very helpful and courteous. Resolved my issue very promptly without any questions. Thank you Rea.
Great idea and product. Super customer service!
My readers broke after one year of use. I contacted customer support and let them know what happened. They replied quickly and will be sending out a replacement pair. I am surprised how fast this company sprung into action. They are a company that knows the value of their clients. Miguel was on top of the situation immediately and handled my case with extreme professionalism. These guys are alright.
Great customer service and accommodation for exchange. Rhea was very helpful and polite.
I love my phone case glasses! very convenient.
I got treated very well when I called to let them know that 1 of their products had broken and then I need a new adhesive tape to attach the pod to another phone case. It turns out my glasses were warranted for 6 months and their sending me another pair along with the adhesive tape. Is the best part no charge.
O óculos é excelente e a empresa é super-séria. Gosto muito. Só gostaria que o óculos durasse mais de 6 meses.
The Thin Optics Readers I purchased came with a credit card size sturdy case, which I keep in a leather pouch with my mobile phone, so I am never without them. They are just so convenient and useful, where many people comment on them and I’ve subsequently bought a few pairs as gifts for friends and family over the years. They also came with a ‘lifetime guarantee’ too (if purchased with the case), where unfortunately after a couple of years mine snapped, so I contacted the Thin Optics Customer Service Team via e-mail in the USA and explained what had occurred. One of the team - Rhea, promptly responded and very quickly has posted a replacement pair out. I must say that I did wonder how good the guarantee would be, but this proved that they are an excellent company and support the product that they manufacture and promote - which I further endorse as a user, and can further add that they also provide first class customer service too!
Have been a fan of my ThinOptics for years. I have a iPhone case and have my readers at the ready anytime needed. They honor their warranty and will replace the glasses of any part fails. Awesome customer service every time.
Rhea understsood my bad and worked hard to make it right. She was extraordinary professional and patient with me. At age 77 I find myself making errors like not selecting the right product for my needs. Rhea worked hard to make my mistake correct. Kuddos!
Great product, very useful. Customer service was great explaining a doubt I had.
I had a pair break and they replaced it quickly and works great. Will buy again in the future.
Amazing customer support! I haven’t seen this in many years and I definitely recomend ThinOptics as a reliable company and whish them great success! Their products are great and they back up the customer 100%.
By labelling the glasses as COMPUTER glasses they were exempted from ridiculous import tarrifs. Thin Optics arranged this well and I got delivery to Asia in 10 days total.