I am recently divorced and we all know how lonely that could be so I decided to buy my very first toy from you, I probably shouldn't judge your company by one purchase but let me tell you it was the most uncomfortable experience it was an awful awful waste of money it was very confusing to use with the remote, the toy was too stiff it was so uncomfortable and so many ways I cannot find the words to explain
My product broke at first use and the support email wont respond. I am going to try returning since they are MIA.
works so well, so cute and easy charging!!
I have mixed feelings about the vibrator sex toys I have from Tracys dog. First toy I had was the OG sucking vibrator that stopped working after a short time, I wrote to Tracys dog about it as there was a nice card in the box stating they guarantee the their sex toys, they told me to go to the place where I bought it in a very abrupt and rude manner, no problem sending me back but no need to be rude, they sent me a free OG Pro 2 because of their rudeness as an apology, nice touch, this toy went wrong after some hassle they replaced this OG pro 2 again it went wrong they sent me a Beta Rabbit 3-In 1 Sucking, Swing Rabbit Vibrator and an OG 3 sucking vibrator the OG 3 now has a removable head but the one I had did not, the OG 3 has a large sucker head which is a bit difficult to keep in place but when it hits the right spot it was great sadly that did not last long either but I gave up telling Tracys dog at this point. The toys are great while they last sadly they have a short lifespan. The later toys look and feel like they are better quality silicone, but the only toy that has lasted is the Beta Rabbit 3-In 1 which may be because I hardly ever use it, I prefer hands free. I hope Tracys Dog improve the lifespan of their sex toys so we can enjoy using them for more than a few months, the toys are great giving lots of pleasure while they last . This all happened during 2022 / 2023. I nearly did not bother with the review but reviews help me so I want to help others and I am sure they help the companies. Tracys dog would not let me put my review on their site as they said reviews under 4 stars are blocked until investigated Janice London UK
Placed an order last Saturday. Still have yet to get a confirmation email saying it’s being processed/en route. It’s now Tuesday afternoon. Was hoping to get it before the weekend. Edit, got annFB messenger/email update Wednesday night with tracking status. So all’s going according to plan
I bought the Tracy dog.I don't use it often, but it broke after 30 uses. Right on one year warranty expired. And no customer services Never want to shop here again
Non-existent customer service! The toy I purchased did not work as advertised, so I reached out to their "24/7" customer support... and received no reply. I reached out again a few days later... still no reply. I tried calling the phone number I eventually found for them... the line doesn't even ring. So, I'll be disputing the charge with my credit card company, given customer service does not exist for this company. Super disappointed in both the toy and the lack of response from this company. I tried to leave a review of my experience on their website, but of course it never appears to the public because it's a negative review! No wonder all of their products only have positive reviews. I will definitely not be purchasing from this company ever again.
I ordered for the first time from Tracy’s Dog, and felt assured that the product I’d receive would be mind-blowing due to previous reviews online. I decided to treat myself and paid close to £100 (with shipping) for a sucking vibrator. The silicone ripped after 1 use, exposing the electric mechanics inside. I figured that it was no biggie manufacturer's errors happen sometimes, and was under the impression that I could just get an exchange or refund as stated in their warranty. I contacted customer service shortly after (many times), but received very little/no responses from them. There’s basically no number for them so you have to hope and pray they will respond to your emails. After my multiple attempts to contact them, I finally got through to someone and was asked for my address and phone number to confirm my order, which I gave. I was horrified to later learn that they forwarded my personal information to another customer as part of an email chain. I could also see their personal information, as well as some of their card information that they’d supplied in their own exchange with customer service. I am obviously very uneasy about this and I am concerned that I’ve been scammed. I am still waiting for a refund, but I urge anyone not to buy from this brand.
👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼$50 DISAPPOINTING PEICE OF JUNK!!! Charged the duck for 12 hours before attempting to use. Pressed the power button multiple times after charging, still would not power on. Held the power button down for 45 seconds before the duck finally received power. Once the power button was released, the duck had no power. Spend that $50 disappointment else where for your sexual health needs👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Sent a dirty, used toy in a sealed box and refused to answer any support emails.
I have 5 of your toys and I love them all I can't say enough about them u are totally the best I can't wait for my next one great experience all around
I received two toys of this brand and they feel so good and i used this with myparthner
I received the Tracy's Dog Come-Hither Rabbit Sucking Vibrator for Clitoral G Spot Stimulation for a honest review. I definitely recommend trying out the various speeds and vibrations, as it can be quite fun.
Wow they arrived so fast, i didn't expect that. The products are quality too. Will be purchasing more stuff.
Sent a time-sensitive product enquiry email to both their EU and American customer support emails. Neither accounts acknowlegded or responded to my email. My query is not hard to handle, and it has been 10 days without response or acknowledgement. I will edit this review if their customer support responds to my query. Fingers crossed!
The website is easy to follow and order. Have not received my items yet, but the site was recommended by a very satisfied friend and I trust her review. Can't wait to receive mines 😉
I really love my little toy my husband and I enjoyed using it immensely it didn't take long to arrive the material and texture was totally to our liking
I will write another review once I receive it. Not sure if it is coming from China or somewhere outside the US but the tracking hasn’t worked for over a week saying that USPS hasn’t received it. Might have thrown $65 out the window. Soo far disappointed
My best friend bought me one of the original cs toys for my birthday years ago, and she has been my best thing ever, it was time for an upgrade, and I will always use tracys dog for my toys, best selection and quality ever.
TERRIBLE actually non-existent customer service. A phone number that is busy 24 hrs/7 days for weeks. Product I bought was unusable. When writing to their email that is provided, auto replies get sent over and over again to my e-mailbox. Finally I thought I was getting some assistance and then the next email said their 30 day return policy was over. I had been writing for 28 days...OF COURSE IT WAS OVER!!! I WILL NEVER AGAIN DO BUSINESS WITH THIS COMPANY. Too bad there is not a zero star option.