Mrs Mc

Trustpilot

Customer service of the highest level guaranteed

I have been buying with Trade Radiators in Scotland since 2018 when updating our 3 storey home and their customer service has always been of the highest level, just flawless. Amanda who runs their customer service team is phenomenal at her job, responsive to enquiries and emails, orders arrive quick, always well packaged and it makes shopping with them a joy. Now who would think you would be able to say shopping for radiators is that šŸ˜? We recently had an odd accidental situation and all I can share is that Amanda has gone above and beyond anyoneā€™s expectations to help me. (Thank you Amanda) I truly cannot recommend this company enough and we recommend them to our customers too.

Benjamin Bryant

Trustpilot

Great, flexible customer service

Easy to order, and good, responsive customer service - especially around making sure what we ordered arrived when we needed, which involved moving the delivery date a few times.

Langers

Trustpilot

Used before and had excellent service

Used before and had excellent service, same again this time round.

M Hill

Trustpilot

They sent me the wrong radiator

They sent me the wrong radiator. All was sorted out within 5 days and that was over a weekend

Julie of Surrey

Trustpilot

Superb service and delivery

Superb service and delivery. Kept me informed throughout the process. Highly recommend

Lorne Bacchus

Trustpilot

Rang trade radiators to confirm stockā€¦

Rang trade radiators to confirm stock availability and possible delivery date. They confirmed they had 9 in stock and I would receive the radiator in 1 to 2 days. Well they exceeded my expectations by delivering the radiator on the next day well packaged and no visible damage. Great service from beginning to end of order. Based on my experience I would recommend trade radiators.

David Lamacraft

Trustpilot

Excellent service from Trade Radiators

Excellent service from Trade Radiators. The sales department was most knowledgeable and helpful. The delivery was on time and delivered into my house with any prompting. Finally now the radiators are installed I could not be more satisfied with their performance.

Lorraine Poyser

Trustpilot

Excellent product at competitive price

The items were delivered on time and in perfect condition. They were well packaged to prevent any damage. The price was also competitive.

Claire

Trustpilot

Speedy delivery

Speedy delivery. Item is as discribed. Tried to order online which showed a discount code but transaction failed. Rang customer services who were very helpful however was charged full price.

Trix

Trustpilot

Top customer service

I ordered a Towelrads Pisa ladder radiator online which arrived promptly but damaged. I spoke to Kim in the customer service team and was told to send an email with photos of the damage. Kim organised for a replacement radiator which arrived at 8am the following day. Unfortunately that was also damaged! So I messaged Kim again, who arranged for a second replacement to be sent out, arriving in good condition on the next working day. While it was extremely frustrating to be sent not one, but two, faulty rads, I was very pleased with how quickly and efficiently Kim responded to my complaints. Full marks for customer service, but the packaging/handling side of things at TradeRadiators needs some work.

TOYOTA

Trustpilot

Radiator valves

Item was easy to Order I requested a change of Item within 24 hours via telephone .....Agent assured me change had been made ....Original order was delivered!

Ade Roberts

Trustpilot

Quality Radiator

Fast delivery, great quality product and great Price. Would definitely recommend and use this company again

Lisa Dominic

Trustpilot

Not received the refund as promisedā€¦

Not received the refund as promised will update if I ever get it this was promised on the 26th October still waiting šŸ¤”this is a response from a previous review which was done in September they responded to my review nearly a month later and then promised a full refund still waiting n

Stuart Trotter

Trustpilot

Appalling wait for delivery

Appalling wait for delivery. Something like 10 days to receive goods despite saying ā€œin stockā€. Will affect me placing more orders with them for the project

Lisa Dominic

Trustpilot

Bought several radiator valves of thisā€¦

Bought several radiator valves of this company and quality has been good but don't ever get a problem with your valve as the companies 5 year guarantee is as good as a chocolate fireguard took the radiator of for decorating and noticed that their was a slight drip on one of valves so contacted the company after several emails about it and a video of a pressure test as if to say this carnt happen got so fed up with the nonsense which was given just wrote this of now thank god it's only a valve not an expensive radiator so have now bought a new valve of best heating and thank god I bought all my radiators of best heating as their customer service is brilliant so I hope if this helps one person to understand how this company works regardless of what response they put down you have been warned don't be surprised if this happens to you ref num 000655234

Phil Platt

Trustpilot

Excellent customer service from Amanda

Fast, free delivery. Excellent quality radiator. Superb customer service from Amanda when had a small issue.

Jason

Trustpilot

Radiator is fantastic

Radiator is fantastic, delivery and service superb. Loyal Customer of many years, wouldnā€™t go anywhere else.

Jim

Trustpilot

Quality product, excellent service

Excellent experience from start to finish. Needed to replace a radiator which I purchased last year which was undersized as the BTU had been stated at delta 70. No such problems with TradeRadiators who clearly explain on their site about the different delta measurements, indeed found my existing radiator (purchased elsewhere) on TradeRadiators who are the only site I've found that have converted the BTU to delta 50. Decided on a Nordic raw metal column radiator this time round, delivered within a week, excellent quality, easy to fit, and looks great. In fact I was so impressed that I've just ordered another to upgrade the radiator in another room.

Bruce

Trustpilot

Easy-to-understand site and greatā€¦

Easy-to-understand site and great range. Had the design and colours we were looking for and will definitely be buying more for our new home in the next few weeks.

Dan

Trustpilot

Misleading Product Description

The product description is really misleading!! It states radiator pipe covers & not sleeve set I needed covers because my radiator are already connected so I couldnā€™t fit the sleeve set as this needs to be done before radiator is fitted. Unfortunately when I questioned this with your colleague they just told me they were covers & Iā€™ve had to cover the postage. So Iā€™m now Ā£5 out of pocket because in my view the description is incorrect.