Kevin Partridge

Trustpilot

Customer Services

I bought a Trimetals garden shed some years ago and recently contacted the company (2 February) for assistance on supplying some materials. The enquiry was initially dealt with promptly and I provided additional details together with photographs. Since then despite sending hasteners the trail has gone cold. This is not the sort of customer experience I would expect from Trimetals. Judging by other negative reviews on this site I am not expecting a response from the company to this review as they only appear to respond to positive reviews. Post Review Comments - Trimetals have reached out to me regarding this issue and explained the position. They have now set in train the actions necessary to resolve this. I am grateful to their quick response to the review and have amended my overall assessment accordingly.

Maralyn Bird

Trustpilot

We purchased a bunker for our caravan

We purchased a bunker for our caravan. We were delighted to store our outdoor furniture etc inside. We soon realised that the bunker floor was absorbing moisture from the ground even though it was standing in some flagging. I contacted Trimetals Ltd who have been totally amazing. I sent photos and they quickly acknowledged that the bunker has been erected correctly and skilfully. Without further ado Trimetals sent some metal flooring and membrane. SUCCESS! Customer support has been exceptional. Speedy response and a lovely team who were diligent and helpful in their response. Thank you

Tom Scala

Trustpilot

Bikestore is an incredible bike shed

United States resident who purchased the Bikestore from The Home Depot via Bosmere. Flat pack delivered with two panels with minor dents. It took five hours for 1.5 people to put it together at a methodical pace. Instructions were thorough though not as foolproof as IKEA, but always warns you when you need to pay particular attention. The shed is sturdy, handsome, has an efficient footprint, the door opens and closes smoothly, I am so very happy with the finished product.

Paul Sandler

Trustpilot

Just bought a ProtectaCycle bike store

Just bought a ProtectaCycle bike store. It was all-in-all a fairly disappointing initial experience. Cons: - The store is delivered as a flatpack self-assembly item. I don’t think TriMetals are upfront enough about that important fact and at this price it should be delivered as a finished unit. - The floor (an essential component) is charged as an extra - Despite what TriMetals and some other customers say, assembly is DIFFICULT. I hired an experienced handyman to help me put the store together and it took us over seven hours across two days! - The instructions are complex and unclear in places. Some of the parts are indicated as fitting in places which don’t match their position in online photographs of the finished store. - The instructions don’t include any help at all outside the basic structure so if, for example, you buy the floor or the drop-down access ramp option, there are NO instructions on how to incorporate those elements into the structure. - Likewise there are no instructions on how to attach the front latches which allow you to lock the store with the padlocks (which are included) - You have to drill holes through the metal to attach the front latches (TriMetals provide a special drill bit for this purpose), so in effect the product is supplied unfinished which is disappointing. - The padlocks do not have matching keys so to lock/unlock the store and the internal security cable you need to carry three new, additional keys. - Although it’s claimed that the store accommodates three adult bicycles it’s difficult to fit in more than two, particularly if you also want to store other bits and pieces (e.g. helmets, panniers, etc.). - In hindsight I think it is over-priced. Pros: - The completed store looks good. - It seems solid and secure. - I’m sure six months down the line once I’ve forgotten about the assembly nightmare and the cost I’ll be happy with the product (I may replace the locks with one that share a single key).

Rob Glossop

Trustpilot

Bike store - stylish, good quality, and lovely people

Quality and design are top notch. It will last forever and look lovely as it does so! The build is fairly straightforward although lots of bits so took about 5 hours. Roof is quite heavy so easier to slide in with two people. We had a few questions about floor, fixings and locks - customer service was absolutely above and beyond throughout. Strongly recommended.

ian holliday

Trustpilot

Had 0urs for 2 years Very good product…

Had 0urs for 2 years Very good product very strong and spacious

customer

Trustpilot

Order was well handled

Order was well handled, no problems with product delivery or quality

customer

Trustpilot

The staff were very helpful I had a…

The staff were very helpful I had a problem with the door handle which they replaced very helpful good service.

Pam P

Trustpilot

Excelllent - very impressed

We ordered 24 months ago, during covid. Obviously delivery was delayed, but this was not the companies fault it was happening country wide due to isolation. We were kept updated. Well it finally arrived. My husband is well impressed with it. Got it put together with help of son. No problems. All kitted out with gardening tools, garden cushions during winter, lawnmower and garden chairs. No rain gets in so all safe. He is so happy with it he recommends to everyone.

Marvo

Trustpilot

Titan 660

The online ordering was simple enough and the delivery was on schedule. I had a new concrete base created for the shed to sit on and I asked the builders to erect the shed. The assembly instructions are poor and as there are many bolts and screws to install the work is quite fiddly. Unfortunately, two of the parts supplied were incorrect and were from another model. It was possible erect the shed but due to the incorrect items there was a slight water ingress. Following contact with Trimetals their engineer, Terry, visited within a week and installed the correct parts - which virtually entailed rebuilding the shed. Since then (June 2021) the shed has been watertight as far as I can tell. My observations are that firstly the assembly instructions could and should be far better for such an expensive product, the wooden floor (would be better if it was metal) should be included as standard rather than an extra purchase. The door lock seems to be quite flimsy and is similar to that found on a metal locker. So, notwithstanding the above am happy with my shed, it looks like a “traditional shed” and I am certain that it is more durable than the wood variety and will last for many years. I have marked my review with 5 stars due to the prompt response to the incorrect part issue otherwise it would have been 4.

Moira

Trustpilot

There was a long wait for my storage…

There was a long wait for my storage units but I got them eventually , they are very good just as described and very strong I am happy with my purchase Thank you M Bibby

Mel

Trustpilot

Excellent product

Excellent product, very sturdy and exactly what we expected. Worth the money for the quality

Mike

Trustpilot

EDIT- good shed, great customer service when different seller made mistakes

***Edited comment lower down, the top errors apply to buyshedsdirect, not Trimetals*** The product itself came with two items in the wrong colour, and was missing another piece entirely. After trying to reach out to the customer support for over six months, we have given up. They claim to have contacted the distributor on the one occasion we got through and have heard nothing back since, about 3-4 months ago. With the missing piece it is possible to take the unit apart as it was a security piece and steal our bikes. Not worth the cost at all considering it’d be just as safe under a tarp at this point. Edit- it was not a fault on Trimetals, but the seller, buyshedsdirect, that had the horrid customer service, and constantly rebuffed attempts to correct the items. Thus far Trimetals has gone above and beyond to attempt to rectify the problem that they themselves had not been at fault for, and immediately reached out to help with the described issues. Update- within 3 days of supplying them with the information on the parts required, we received them in the post and were able to fix the shed immediately. Regarding the shed itself- it works perfectly as described. It's solid, good-looking, and was not terribly difficult to assemble with two people on our own. I would buy from them again, but not through buyshedsdirect!

Sydney

Trustpilot

Great storage box but a bit tricky to…

Great storage box but a bit tricky to assemble. Needs a floor for security. I made my own from thick plywood and screwed it to the base of the box. I won't say they're inexpensive or that they're worth the money I would however recommend shopping around.

Luke, Somerset

Trustpilot

Solid unit

Solid unit - very sturdy and easy to set up.

Philip

Trustpilot

Great product and good service

Great product and good service. Only issue was delivery was much quicker than advised when ordering online. Need to sharpen that up!!

Consumer

Trustpilot

Many problems with incorrect and…

Many problems with incorrect and missing parts eventually resolved by admittedly very helpful personnel.

Alberto B.

Trustpilot

Great product and customer service!

Excellent product! We had to wait a few months to get our small shed, but we were delighted with it. The build quality is impressive, and it was reasonably simple to put together. Initially, one of the pieces was damaged, but I got a replacement quickly and effortlessly. I would recommend Trimetals and for sure would consider them first if I ever need another garden or bicycle storage.

DENNIS TAYLOR

Trustpilot

Excellent good quality shed

Excellent good quality shed

Pinky

Trustpilot

Superb

Superb, quality product. Will not disappoint.It would be helpful to broaden distribution base.