Commande livrée rapidement et conforme à la description. Je recommande. Ma fille a adoré ! Peut être protéger la petite valise avec du papier bulle ou autre car le carton a dû être abîmé durant la livraison et était déchiré. Heureusement la valise n’avait rien.
Ordered the Dudley Dinosaur Trunki for my child for Christmas, only for it to be broken upon delivery. This was supposed to be my son's main Christmas present so he, of course, was very disappointed. When it came to contacting Trunki, the options were limited to: an email address. I wrote them an email immediately detailing what had happened with pictures attached as evidence. Two weeks went by and I heard nothing. I emailed once again, in case my email had somehow gotten lost in their system, but still no response. We are now over three weeks in without a response. I have since emailed again. I shall excitedly await to once again not receive the remotest response. With no other way to get in contact with them, I am stuck with 60€ of broken suitcase with no way of returning it and/or obtaining a refund. All in all, their customer service is apparently non-existent and my child had to forgo their Christmas present. Very, very disappointing indeed.
With 14 years experience within the customer service sector, Trunki ‘support team’ is probably the worst I’ve encountered. Really quite unprofessional and brash. For parents ordering things for their children for Christmas, please be aware they don’t package the item in anything discreet, it’s just the item box. So that scooter my son asked Santa for? Yep, he saw that being handed to his Mum by the postman. Trunki’s response? ‘Well the damage is already done.’
Such rubbish customer service. Bought as a present but changed mind. Spoke to Trunki who said I will need to send it back as they can’t cancel the order even though it was not sent out! Sent back by paying for own postage, and no response from Trunki. Emailed numerous times no response and then even when they did response such rude customer service. Claimed they did not receive the parcel even though there was a clear picture of it been delivered. Had to end up making a claim via postage company but Trunki were so unprofessional and couldn’t care less as they had got the money. Never again will I ever purchase anything from them !!!
I bought a trunki suitcase. It broke within the 12 month warranty period. Emailed to request a replacement multiple times. Have been ignored to date. Contact number on website doesn’t work and redirects to email address. Absolute scam artists
Awful experience, returned my item over a month ago and no refund. I have emailed over 7 times and had no response to emails, they also have no phone number. Absolutely shockingly ridiculous customer service. I had to start a dispute with my bank over the transaction. AVOID LIKE THE PLAGUE. ABSOLUTELY AWFUL.
We purchased a Trunki Scooter for our little boy approximately 2 years a go, we picked this particular scooter which was much more expensive than the others in Halfords as we were fans of the brand as our little boy already had a suitcase. I noticed that the front set of wheels of the scooter were falling to the right and realised that the front spring had snapped. I contacted Trunki to purchase a new spring, I was referred to Halfords as Trunki don't appear to have anything to do with the product other than have their name on it. Halfords will only replace broken in-warranty scooters, there are no spares available. This means a Trunki scooter becomes a throw away item the minute a small part fails when it is out of warranty. Its sad when a company markets and sells a product, that is nothing more than scrap at the end of its warranty period if a £2-3 part fails, hardly what I would consider durable and fit for the purpose.
My daughter loves her trunki. She loves to pack things into it. We can’t wait to take it on holiday we’ve been practicing pulling her round in the garden it will be ideal for the airport. Perfect size for all her entertainment and snacks.
Love those trunki and would recommend to anyone who looking to buy a trunki
J’aime beaucoup cette marque qui est très pratique pour les enfants. Ça leur permet une autonomie qui est stimule par eux même de part le design et les couleurs utilisée !
We absolutely love our Trunki! They are so hard wearing and it was delivered in no time at all! It’s perfect for every get away. My little one loves riding it at the airport, but also fills it with toys and takes it to her grandma’s house on a normal week. If your little one has their own suitcase It gives them a sense of ownership, which I love!!!
Trunki are great and such lifesavers for going away with toddlers! They are perfect for those long airport queues and also to store all their toys and snacks!
We love trunki products. We always take the ride on suitcases away with us. We love the fox reins too. We take the toddle pak swimmimg and its fab and we love the backpacks and lunchbox too!
We absolutely love our Trunki. Our daughter loves being able to sit on it and be pulled around the airport and she also loves to pull it herself. It's great for us when small legs get tired to not have to carry her too.
Love the Trunki- such a great concept for kids and fits loads in as well as being practical and fun for trips abroad.
My child really likes trunki, and it goes with us on every trip. it fits enough children's things and there is also fun at the airport. everything is easier with trunki. I also like the quality of the product, so I recommend it.
Absolutely love my trunk I recently bought for my 3year old daughter and she is over the moon with it. Will definitely be buying more and the scooters look great!
We used a trunki for our most recent holiday as a carry on for our toddler and it was the best thing we could have done! So handy and could fit so many snacks and toys etc in there.
Love all of Trunki products! The suitcase is the perfect size for my little one to take away and doesn’t take up much boot space. Also love their reins, such cute designs!
Very exited to get one for my son, he must have it as many Friends recommended it