P!ss Poor Customer Service with Faulty Products
Terrible customer service. I spend over $200 on a headset to receive one with a faulty USB. Your poor customer service takes DAYS to respond and gather MINIMAL information that should take 10 mins TOPS to warrant a replacement piece, then you want to say it takes up to 2 weeks to ship out the new USB, and not on weekends becuase apparently this company is too good for that. This is BEYOND unacceptable when spending this much money on a headset! My household will be purchasing their headsets through another company moving forward, one with an actual customer service department. I run tech support for a software company, this whole experience has been extremely drug out and missed the mark by miles.
Edit to response: The fact is it should not take 3 WEEKS FOR A RESOLUTION (especially after it took a WEEK for your "Rep" to gather very little information! I would receive a single response a day, you do not run customer service or tech support like this, especially with your prices. You charge a ridiculously high price for these headsets, you customer service does not reflect the pricing but clearly it reflects the QUALITY of your company/products, or should I say lack thereof, seeing as that is more appropriate with this experience as a WHOLE. Will not purchase from this company again but I will continue to share my experience with others. Have a great day!
