I had an item missing from my order and I brought it to the sellers attention and within, I want to say two hours I had a response and within 24 hours I had a tracking number for the remaining product. The seller was speedy, very polite and nice. You can tell they take great pride in their business. I have bought from them a couple of times in the past and I will continue to buy from this seller!
I ordered some Clinique Face cream from this company Unineed and was a first time user. Price was good and site easy to navigate. However,my cream was not delivered. I contacted customer service through onbuy.com and Rebecca from customer service was brilliant. No issues, courteous and professional . I was re sent another one. Communication was on going until I received the replacement. Absolutely brilliant service, will definitely use company again
Not only did I receive the utmost attention to my order mishap.. I was very impressed when I received my order.. This stuff smells amazing!!!
My parcel was lost, but Unineed refunded money to me after the investigation. It took around 1 month overall, but their customer service is very responsible. I would suggest the company to find another delivery partner.
2nd purchase, no problems, quick delivery, would definitely use again
Excellent service Good price and prompt free delivery Will use again
Very thoughtful and helpful. Quick response and very patient.
Problem with damaged order which was very quickly resolved
Fast service, great price and carefully packed. Very good.
Got an skin care that is expired
My item was shipped fast but after few days it was returned to the sender due to the incorrect address. The customer service is so nice and patient, and told me that when the stock is available again will send me the new item ASAP if i am happy to wait shortly. I already shop by Unineed several times and the customer services are always nice. Thanks for the patience and solve the problem so quickly.
Great and quick service
Excellent choice of products, good price point and straightforward ordering process. Product arrived within a few days as indicated.
1. Never received the order confirmation 2. Never received the shipping notification 3. Received an expired serum which I paid for above €70. 4. No response from the customer service To sum up: The price was very tempting but de quality of the product should be guaranteed as well. Update: After this review, and several emails with the customer service, the package was returned and the refund was issued. My compliment to the customer service! Eventually the problem is solved!
Easy too order and was delivered quickly
Prompt response and received the conditioner for a reasonable price
Never heard of this company but very efficient good prices and fast delivery. Would certainly use again . Only problem was Royal Mail left my parcel sitting on the doorstep for every passer by to see . So not happy with them
No issues at all with the site, payment and delivery both hassle free, prices are pretty reasonable. Would definitely use again.
Not only did I receive my package in a timely manner but Holly was such a great help in customer service! I reached out in regards to a missing item out of my order. Holly got back to me so quick that I almost missed it! I was pleasantly surprised with how swift and efficient Holly was in searching my order and finding a great solution to my query.
Product delivered on time in good condition and as advertised.