Jan Gammons

Trustpilot

second purchase

This was my second purchase from US jewerly Factory. I purchased a ring on deep discount clearance and it was shipped through UPS. UPS sent several emails with date and time of delivery. I had to be home to sign for package. the date and time passed with not delivery and when I tried to check with UPS THE TRACKING INFO had disappeared. I sent an email later that night to US Jewelry that I had not received the package and had not signed that I did. The next morning customer service called and apologized, stating the pick up UPS TRUCK in New York had been robbed and one of the items taken was my ring. They offered to make me another ring at the same price or refund my money. They just asked for 7 to 10 more days to get this done. They found me another stone which was a nicer and larger diamond and sent me details for approval. This ring arrived also by UPS [ Which was later then Ups told me] but the ring is perfect and I am very happy and pleased with the product and service from US Jewelry factory. Customer service is number one with them.

Jan Gammons

Trustpilot

quality item and service

From the start, the customer support is excellent. Prompt response, easy to work with, sizing of my ring was done without extra charge. This was my first purchase from US Jewelry but will not be my last. Sizing and shipping was very fast. everything spoke of quality from ring box to setting and design. Excellent packing too. I could not have been happier. My item was purchased from their clearance selection and looks even better in person.

AshLey BrenNae

Trustpilot

I love your beautiful jewelry

I love your beautiful jewelry! The price, quality, craftsmanship, and uniqueness is unmatched. Thank you to Ludya for always taking the time to work with me. I love every piece I have purchased.

shin wonmi

Trustpilot

Incredible service˚

Incredible service I do value customer support and evey single part was very helpful and nice. Plus amazing product Diamonds are sparkling like the stars in the sky ❤️ The ring and it is beautiful♥️ Thank you again 🧡 I will order another one 🧡

Sally Yang

Trustpilot

2.64ct diamond ring

My fiancee is in love with her 2.64ct heart diamond ring from US Jewelry Factory. The quality is high with certificate of authenticity and you will not be able to get this quality nor this ct size at a regular jewelry store such as Zales, Jared or Shane Co for the price US Jewelry will give you. I PROMISE, get your partner their ring here. You and your partner will be satisfied and save money for your honeymoon/wedding.

Sharon Teutsch

Trustpilot

A Fantastic Experience

I can't say enough good about US Jewelry Factory on Etsy. I purchased two seven yellow diamond bands from them and had them soldered together. The end product was absolutely beautiful and so very sparkly. I'm hoping to add a third same like band. They worked with me on my price, gave me excellent customer service and both rings were quickly shipped to me. I won't go anywhere else to purchase my diamonds from now on. Give them a try; I promise you won't be disappointed.

A Luch

Trustpilot

Beautiful items at affordable prices!

Item is like the photos. Unique pieces at affordable prices. Very happy with the purchase. Additionally, the organization goes above and beyond to please. I had to send my ring back for tightening and they paid for shipping both ways. Excellent place and I will always try to buy from them in the future for jewelry.

Monica Offenburger

Trustpilot

Wonderful experience

Great communication. Amazing product. Spending over 6k on an internet unseen product was a big leap for me. I am so glad I did. I absolutely love my ring.

Ginger

Trustpilot

Great value, workmanship and exceptional quality!

I purchased a beautiful asscher cut diamond ring. I had my eye on it for a few months. USJewelry has so many beautiful pieces I had a hard time choosing. I read the reviews and decided to buy this beautiful ring. It was a holiday purchase and yet I received it within 3 days, with GIA certification and beautifully packaged. When I opened the box, it was breathtaking, sparkly and clean, and fit perfectly. There are pave stones around the stone, down the band and from the under gallery to the head, just such attention to detail. Clean and clear white stones and it doesn't catch on anything, that is a true testament to quality workmanship. This was such a great experience I'll be buying more pieces knowing the quality and value is second to none. Thank you USJ!

Lisa M Collier

Trustpilot

The quality and I love this shop…

The quality and detail to craftsmanship is perfect. These guys are so good I can’t say enough good things about the items I have purchased if you want good quality, craftsmanship and attention to detail for good prices, I recommend this shop to everyone highly.

Cezarina Groza

Trustpilot

Stunning jewelry

Stunning jewelry, gorgeous ring and outstanding service and communication. Trusted seller. This is what internet shopping is all about.

A. Stitou

Trustpilot

Excellent service and work ethics!

I am a client since 2019, all I have to say is that they really know how important is customer satisfaction, making sure that your experience is pleasant and professional. I have ordered multiple items wedding band, wedding rings, earrings… You name it! I never had a single issue, they’re always available to assist you throughout the ordering process and answering all your concerns. Shipping is efficient and accurate. 100% trusted and recommended company. They also offer technical service as well, again, not disappointed. Excellent results! Thank you guys!

Carolyn

Trustpilot

I absolutely love my new diamond ring

I absolutely love my new diamond ring! I can’t say enough about Lyudmila. She was exceptional with her diligence in helping me through the whole process. She constantly sent me photos and videos of each step while making my new ring. The estimated time to make the ring was spot on and Is beautiful and dazzling as promised.

Deng Nancy

Trustpilot

Great site

Great site, accessories on site are all top quality, I also like to buy the discount bags on usjewelry.net

Denise Jones

Trustpilot

Excellent customer service

After FINALLY deciding on a ring from US Jewelry Factory (there were so many I loved on their site) they contacted me immediately since I had asked for a resize of a half size to my normal size. They offered to let me try the ring at the original size and send in the original package a prepaid return label incase I still wanted to have it resized, or they would go ahead and resize before shipping. I chose to try the original size first on their suggestion, and the ring fits great! It shipped in record time and the ring is absolutely gorgeous! Trust me, the pictures really don't show the true beauty of the jewelry. I will be a repeat buyer!

Christina Reynolds

Trustpilot

COLOR ENHANCED DIAMONDS

I bought a yellow diamond bypass ring in February. I was told, and have the email proof of this, that it wasn't color enhanced and was a natural yellow diamond. Fast forward to now, getting it appraised for insurance purposes, and I find out that it is COLORED YELLOW DIAMOND. I am incredibly disappointed and wish I would have handled this in the first. 30 days or before I had them to size it. If you buy, I recommend going and getting it looked at ASAP. EDIT: The company sent me an email about this review. I appreciate that. However, they began to attack me and basically insinuated I was stupid for not seeing "COLOR ENHANCED" on the site. Here's the thing, I asked about this and was given some generic answer that it was to help and they didn't sell fake yellow diamonds. I told them I would return it and that made them mad so they then, insulted my intelligence again, and basically threatened legal action. They also made some comment about me doing this to other companies. Basically, took an upset customer who didn't ask for a thing at first, and attacked their intelligence and integrity. I don't care how you spin it, that's cruddy customer service. Now, keep in my mind, I have the full right to leave reviews on my experience. I was even kind in my initial review (didn't ask for money back or to return or anything) and just advised customer's to go get their jewelry appraised sooner rather than later like I did. Be aware of the customer service here. They are fond of bully tactics. They are also trying to get this review removed from TrustPilot which I have also in email from them.

Lindsay Blue Wolfe

Trustpilot

Just wow!

Just wow!! I have my absolute dream ring and can’t believe it! Easy to communicate via text with sales, easy to make payments and the ring was here the NEXT DAY after my last payment was complete. Sure- the ring is a little small and yeah, maybe it’s stuck on my finger right now with no intention of coming off and yes, my finger DOES resemble a fat kid in skinny jeans right now- but that’s on me. The ring is gorgeous! Better than photos (if that’s even possible), solid, great quality and worth every damn penny! You won’t find bigger or better for less anywhere else... trust me. I spent the entirety of the 2020 Quarantine searching!

John

Trustpilot

Hey guys just wanted to say thank you…

Hey guys just wanted to say thank you for the amazing ring she absolutely loved it and by the way she said yes we will be back soon to buy a wedding ring

Karen Greenlee

Trustpilot

My Beautiful yellow Diamond

I’m very happy with my ring has a Heart shape yellow Diamond in the center. White Diamonds around the center stone my ring is beautiful. Karen

Renee Kaucnik

Trustpilot

Just as Beautiful as the Pics!

Gorgeous piece, really easy transaction, good communication and professional service. Quick shipping too! Would definitely recommend.