Lisa Willetts

Trustpilot

Fantastic Customer Service…

I ordered a bottle of Total Glow DHA Free Mylk through Amazon (NOT from Utan directly)…big mistake. When it arrived it was the colour of builders tea. I reached out to Utan themselves to ask for their advice. My skin is so sensitive to tanning products, I didn’t want to risk it being out of date or a cheap fake. I received an email from their customer service team, asking for photos so they could make an informed decision. I did this and the reply was that it looked as though it had possibly been stored incorrectly, in or near heat, instead of correctly being in a cool dry place. I thanked them for their advice and I was totally surprised by a return email saying that as a gesture of goodwill they would send me a replacement, even though I had not purchased directly from themselves. A massive thank you to Adia at Utan Customer Service for being ao kind, what a great company! It restores faith that there are still some good people out there.

Miss Pointon

Trustpilot

Believe the hype

This stuff is AMAZING! I was a skeptic I must admit. And I will say that as an inexperienced tanner I am still perfecting but this stuff is a revelation….no faff no showering off, super quick and utterly….I’m kinda gobsmacked to be honest. Was not expecting this to live up to the hype but it does. But buy some, you’ll see!

Sophie Lockett

Trustpilot

Unbeatable product and customer service

I’ve been buying tan and the tanning water face spray from utan for about 4 years. I’ll continue to do so until something blows them out of the water because in my eyes, the product is unbeatable. I can’t stand the usual smell of tan, but the cherry and bermagot scents both make having tan on so much nicer. The colour as well is very natural and never goes green. The tanning water - I will never ever go without. It leaves the most flawless natural glow, never patchy and so easy to use. It’s also definitely helped my skin when I’ve had breakouts. I recently had to contact customer service as I realised a bottle of tanning water I had been sent was faulty (bearing in mind as well the order was from a few months ago as I always have a tanning water on standby). Adia from the team responded SO quickly and immediately sent a replacement, including the tracking details so I can look out for it. Stellar customer service and absolutely why I will go back to utan again and again, so thanks so much to Adia!

Alison Humphries

Trustpilot

Excellent service from utan

Excellent service from utan

Julie Marley

Trustpilot

At last, a self tan that I'm not allergic to!

I've been looking for a self tan product that doesn't contain DHA for years. I'm allergic to it, even the organic/natural version. I had pretty much given up but have been using Utan DHA free Total Glow on legs and arms for the last week and am delighted, so far so good, no rash or itching!! The smell of the product is mild/innocuous and the results are great, a nice glow. Not sure how deep the tan will develop as it seems to be intended for enhancing a tan from some sun exposure, which I have to avoid due to previous malignant melanoma, but very happy with the colour anyway. Easy to apply, just spray on and it dries very quickly, no faff (I can't be doing with mitts etc, just spray direct and rub in with hands). Very happy with the product and the very prompt and helpful service from Utan when I emailed with various queries.

Robyn

Trustpilot

Love Utan!

Love Utan!! Such a lovely glow really impressed x

Pia Byrne

Trustpilot

I received my purchase within a couple…

I received my purchase within a couple of days, packaged well and also a lovely free gift with the bundle I purchased. There was a slight problem with the pump of my mousse and I left my details for somebody to get in touch. I spoke with Amelia who was so helpful and it really is refreshing to receive top customer service! Thanks again, Pia

Kamila Kamila

Trustpilot

If I could give 10 stars I would

If I could give 10 stars I would. Delivery took some time, due to Royal Mail strikes. One of the products arrived damaged, my replacement was sent to me instantly and the customer service was just brilliant. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Alison Horne

Trustpilot

I had some issues with delivery which…

I had some issues with delivery which of course is out of Utans hands. When i contacted Utan they replied very promptly and were so helpful. They got straight on to trying to locate my missing parcel and kept me up to date with progress. Each time I contacted them they were so quick to reply which is so rare so I was surprised each time. It makes so much difference if the reply is prompt and you know its being dealt with. Utan sent me out a new product which I recieved very quickly.

Melanie lambert

Trustpilot

Hello my dealing with Utan was great…

Hello my dealing with Utan was great they chased my order for me and I finally got it in good time thank you Ava for all your help

Michelle Holyfield

Trustpilot

Fab products and great customer service

Fab products and great customer service from Adia! Really speedy response to my question! Thank you.

Beerealb

Trustpilot

Fast delivery probably the best face…

Fast delivery probably the best face tan I’ve used applied in about 10 seconds and came in a beautiful printed box no plastic seemed to be all eco friendly and the lovely Adia on customer service was quick to respond to my question. I will be a return customer with Utan

sharon moore

Trustpilot

Amazing

Amazing Best tanning product iv ever used Looks so natural lovely glow Keeps skin clear and hydrated

Megan Clarke

Trustpilot

Not good

I bought the cherry almond turbo mousse and the tanning water. To begin with the tan went on fairly well, making my skin look airbrushed almost and I left it on for 8+ hours. It did smell really good to begin with. The biscuity fake tan smell does appear after a while though. I woke up to a patchy orange mess and it wasn’t dark AT ALL. I can’t say I’ve ever had such a poor outcome from any tan used in the past. I understand that I could well be one of few people who have a bad experience with this tan. I turn to beauty products for a little confidence boost and this has done the total opposite. Not what I expected from a product costing £25. I posted a similar review of this product on Utans website but it was never made public.

Manon Clarke

Trustpilot

This does not make your skin better it…

This does not make your skin better it made my skin break out more causing painful spots and made my face orange I would not recommend and its very expensive for what it is...

Macsixsix

Trustpilot

Businesses should learn from this gem of a company! Superb customer relations!

Oh how I wish every shopping experience was like this, even though my original order got lost with Royal Mail, Utan did all they could to help me resolve the issue, despite it not being their fault, I had a replacement sent and that was the end of that. Fully feel like they care about their customers and the manner in which it was all handled was superb and extremely efficient. All communications are answered promptly with clear, helpful responses. Thank you Utan - your facial spray is just wonderful and an essential part of my skincare routine now.

JP94

Trustpilot

Jamie Genevieve CBD tanning water detailed review

I have fair skin and my skin type is dry, sensitive and prone to eczema flare up. After reading about the wonders this tan can do for people with skin issues similar to mine, along with others, I ordered the duo of this tan one in each shade. My delivery was dispatched very quickly and I didn't have to wait very long for it to arrive considering Xmas was inbetween. It is quick and easy to apply, it doesn't transfer or stain. It has a very strong lavender scent but this does fade quickly and becomes a typical fake tan smell once its dried down and starts developing. So far it hasn't done anything to improve my skin issues but it certainly hasn't caused any further irritation or triggered any flare ups which is good. It doesn't cling to dry patches and made my skin look smooth and glowy. This tan is gradual and buildable and I did notice my face felt a little drier and tighter after multiple applications. It hasn't developed on my face as much as it has other places but this is something I experience with the majority of tanning products. The colour of the lightest shade is very subtle and natural. This is something I like but if you have a darker skin tone this probably won't be dark enough for you even after multiple applications. It hasn't turned my eyebrows or hairline orange and I can't see any yellow tones. It's just a gorgeous flush of natural colour. I use this one on my face and neck and arms for those days where I want a touch of colour but don't want to look overly bronzed. I used the 50% darker tan on my legs to compare. I didn't notice a massive difference in the depth of the tan. It took about 3 applications to get it to a solid medium golden tan. I have had this tan on for about 5-6 days now and it is lasting well and hasn't started fading patches. The colour is still lovely. The only other thing is, this product is marketed as a facial tanner so I personally feel the bottles seem quite small. Combine this with the fact its a gradual tan so you may need multiple applications to reach your desired shade. These bottles won't last all that long which makes this a pricey tan to keep purchasing. I am pleased with this product and I do like the colour, but the bottles are small. I recommend this for fair - light/medium sensitive skin folks. Anything darker you'd probably be better off choosing a different product. I would try a different UTAN product but unsure with my sensitive skin. P.S it does leave a horrible taste in your mouth but all in all would defo repurchase UTAN.

Maycala Johnson

Trustpilot

Excellent customer service

On receiving my order one of the spray bottles was not working correctly, contacted customer services who got back to me straight away and quickly resolved this, Excellent customer service and can’t wait to purchase more products.

Molly

Trustpilot

Excellent service from aila

Excellent service from aila. I accidentally placed a wrong order and she amended super quickly. The best customer service. Thank you!

Ashleigh

Trustpilot

Bad delivery communication, better companies elsewhere

Ordered multiple items from utan, one of them was on pre order, unlike most companies which release the items available first then send pre order when ready, they wanted to hold the whole order until the pre order item was ready months later. I’ve never had a company do this before, with no clear communication that this is what they would do. You can get similar brands elsewhere which are just as good and easier to deal with.