🤬 BUYERS BEWARE! Verishop refused to refund for the order I returned! Initially insisted on keeping it. Later, after return, customer service blocked my number and stopped responding to emails! All of this just because I decided to return 2 TV, and that was not convenient for Verishop. Customer service is terrible! Not honoring their own return policy! Order was placed for Natalya Melnyk. Order#428113. BEWARE! 🤬🤬
Absolutely outstanding customer service! Shalini L. was most helpful! They answered all of my questions and even went above and beyond to contact the manufacturer of a particular sofa I was inquiring about to find out more information for me. They were always very quick to respond, extremely professional and most kind! It’s really great to see 5 star customer service like this, especially in this day and age when it seems so rare! Thank you, Shalini and Verishop team!
Great place for high quality clothing at a GREAT PRICE!! Many brands to choose from. Shipping was another bonus! Received my item in 2 days. Very happy!!
I ordered my mother-of-the-bride dress from Verishop. I couldn't believe how quickly I received my dress. Also, the packaging of the dress was incredible! The box was taped up so well, including messages on the shipping tape that stated not to accept the package if the tape was broken! Inside of the box, the dress was securely inside of an enclosed plastic bag and on a hanger. Verishop had a great selection of dresses, too! I received wonderful help from the online chat. I was very unsure of the size to order. I looked at the size guide/chart, but truly had never ordered anything in the size that was suggested. After chatting with the Verishop helper, I took their advice and ordered a dress - and it fit perfectly! I am sure that I will use Verishop again!!
Never received my order. I have sent sent several messages to customer service, Carla (the CS manager) who rudely dismissed me and chose to ignore my emails. This company was has almost $400 of mine and never got what I paid for. PLEASE CONTACT ME!! I have sent a two page detailed letter to your support email several times, no one will reply. REPLY- the photo that is attached to the delivery receipt is NOT my residence. Your team admitted the item was not delivered. Stated there was a delay and had no tracking info to provide me on the day the so called delivery was made. Furthermore. You have not reached out to the carrier to verify anything . Had you yu would have verified this was not my residence.I was told by the customer service rep that you are an e-commerce website and the item was shipped by a completely different seller ( CosBar) and that CosBar would have to verify the information with the carrier. I asked several times for the so-called proof that was provided to you, verifying delivery to my address and was ignore. Imfact I wasn't emailed back after weeks of being ignored until posting this review. I have chat transcripts from the conversation on said date of delivery with your team stating that there was no shipping or tracking information to provide me with because the item had some sort of shipping delay. I was told the seller had to be contacted and offered a refund at that point. This conversation happened with out me knowing that item had shipped modelers delivered as there was no info available. Please let me know where I can send my proof to. I can not believe I was scammed by this company. $400 is a lot. I was never told anything g Bout needing a police report. That would not be applicable stolen, misdelivered or not delivered at all are three different issues. You have access to the correspondence with customer service rep and therefore see there was some sort of mix up. How do I pay you for goods and you use a third party to send the item, who never provided any shipping to me the customer or you and suddenly go from no info to delivered and provide a random photo. That's theft!! I have the chat transcript
Verishop CS reached out to me within minutes of this review. I was very impressed. In fairness, I had forgotten yesterday 6/19, was a Federal holiday. For now, I'm leaving them with 4 stars. >Latest Update> I was correct that the information Verishop had about the pants I ordered was wrong all along. I think they just assumed these pants like all others came in all sizes or the the company actually selling the pants misinformed Verishop. I have changed my rating from a 2 to a 4 while I was waiting to hear back from Verishop. They have issued me a refund and I am grateful. But, I must say I probably won't shop them again. I'm sure plenty of people have had good experiences with them and they did refund my money. But, I waitd a long time to receive my order only to be disappointed when it arrived. > (Original Review)> Beware of advertised product that they cannot provide. I purchased a pair of jeans through them. They were the only place these jeans were available in size 18. Every other place only has 22/24. I was leery, but the reviews here are fairly good so I ordered and paid $65 for the jeans. When they arrived they were a size 22. I've begun the return process but then via chat they encouraged me to wait until they contacted the vendor to do an exchange. I haven't heard a word from them since and this particular pair of jeans has been removed from a Google search. This company is only a middle man. This review, even the this last little part of the original has been edited. I just hope going forward Verishop will be a little more careful with their advertised products.
I was sent the wrong bags and then was afraid I wouldn't get the one I ordered in time for a birthday party. Verishop got it to me in just a couple days. That was a surprise and great service! I really appreciated it!
Verishop through its representative provided excellent follow-up with me and made good on issuing a full refund of my money because of an issue with my order. I'm pleased with Verishop's response to my issue. * * * * [I ordered the "Edenn I-Defend" 3-pack lightbulb camera which had a price deal and fully expected to get my order of this specific product but I was mailed three generic lightbulb cameras with no marking indicating that they were in fact the product I ordered. It felt like a "bait & switch" situation and I felt fooled by the vendor which temporarily tarnished Verishop's business rep, although Verishop wasn't the one responsible for the wrong doing. Verishop was equally against such misconduct by the vendor and indicated they would take appropriate actions against the vendor.]
I can’t say enough good things about Verishop! I was able to purchase a designer dress I could only find at Saks (higher priced) at a reasonable price. It arrived quickly in a secured box. The dress fit perfectly so no need to return but it was comforting to know a return was easy and available if needed. I’ve been sharing Verishop with all my friends!
This was my first time using Verishop for purchasing things. I found them on the Alaska airline internet mall site and was so glad I did. I purchased items I’ve never used before but wanted to try , both for the quality of the products, ability to fly with them in my carry on, and how the plastic free products help the environment. I was able to purchase bar shampoo and lotion. Haven’t used the products yet but was very impressed with the ease of shopping, great communication once I placed an order and speed of free shipping. Highly recommend using verishop and will purchase from them again.
Outstanding customer service! Helpful know their customers come first and treat you that way . I will be back thank you
Fast shipping found exactly what I was looking for and received it in 4 days. Love the small shops thanks so much , your hard work shows ❤️
I purchased a sweater in the wrong size. I spoke to a few of the customer service reps and they were wonderful. So helpful, prifessional, and kind. I highly recommend Verishop. They have a vast variety of amazing items!
Terrible customer service. Hid their no return policy for sale items and pushed hard to sell certain items on a mobile website. Customer service dragged their feel for 2 weeks and didn't offer any resolution except "sorry". I even offered to pay my own return shipping. Triple check their terms as it's a sneaky brand I certainly will not recommend them to others.
My experience shopping on Verishop was great. The price was right and the experience was smooth. Merchandise arrived on time.
I LOVE Verishop! Great products and great prices. I always find new brands that I can’t find anywhere else. If I ever have a problem, their customer service people are so helpful. I definitely recommend the site!
SCAM!!! They scam you into registering with pop up prom/discount codes. Once you give your email, none of the codes work. It's black friday weekend and they're scamming people with fake promo codes. Buyer beware!!
Great quality product, the fragrence is amazing. Shipped on time so we are able to enjoy it with holiday guests
As a physician, I don’t care for companies that claim 20% off then clients enter code, it appears to take then put in cc and no discount after cc is placed thur. Called company says ….well that one wasn’t on list. Give % off or don’t Manipulation is not welcomed
Honestly, I found this site by mistake. So happy for that mistake, though, because I found the most competitive and affordable pricing I had yet to see online up to then. They have created a place for affordability, quality and great selection. Navigating the site was so easy and that alone says a lot about their attention to customer satisfaction. I absolutely will be a returning customer and definitely would recommend it to everyone!