Order 'delivered' to a house, can't confirm it was my property. Contacted Vivo who responded within 5 mins with exactly the same questions I had already answered on their website. Replied the next day and have had three days of silence and no reply. Credit card company have refunded the amount of order and issued a chargeback to Vivo Life. What a way to treat someone who has placed over 10 orders in the last year. Update - a week has passed and still no contact - cancelled my two subscriptions. Clearly so big they don’t care or so small they can’t look after customers
this is very strange, because It had never happened before, but its been a while since the order was fulfilled and still have not gotten the product... I just wonder if its still coming....
Terrible customer service. I've been emailing for x4 days re my order and still nothing. After they messed up my delivery. Won't be using them again, which a shame because the product is great.
Out of all the companies I order from, this is the most ethical, has the most natural ingredients and has the best customer service, I love everything about this company!
Never received my order and no reply as to what happened to the order
I have more energy get more things done. So far so good
Unfortunately I’m unable to say how I like the product because it never came.
Vivo Life vegan protein powder truly sets the standard in quality and taste. After trying numerous vegan protein options, it's clear that Vivo Life stands out as the top choice. Its smooth texture and delightful flavors make it a pleasure to incorporate into daily routines. Beyond its great taste, Vivo Life delivers a substantial dose of protein and essential nutrients, all without any artificial additives. Whether you're a vegan or just exploring plant-based options, Vivo Life offers great quality and flavor that's hard to beat.
Great product and always arrives on time.
Another great product from vivo 🙌🏻. Smashed it again guys, well done 👏🏻
Great communication, lovely product, it's interesting that it's liquid, and taken orally, under the tongue, Only just started using it, hopefully the results will be evident soon,.
Overall great product.
Only 4 stars because it took so long for the product to be shipped to me
Great ethical company and the best line of supplements I have found anywhere....I have been using them for many years now so highly recommended! : - ) xx
I purchased a subscription but after not using the product as much as I thought I would, I cancelled it. I had a product already on the way and reached out immediately to customer service to get details on how to return. I paid for the return and provided them with the tracking number. The package was received. It has been 3 weeks since they received my package. Last week I reached out about my return and haven't heard from them since. I have emailed multiple times and tried to contact them on the website chat, which hasn't had a person available the times I have looked (during their business hours). Up until I asked for my refund, the communication was good. But now it is crickets since following up on my refund.
I have been a Vivo Life customer for 5 years now, I have full trust and faith in the brand, and would not buy my protein from anywhere else now. Each product is meticulously produced to the highest standard, sustainably, ethically, and the quality and taste are not compromised. I know that if Vivo Life create a product, it will have been researched and tested to ensure it will do nothing but add value to my health and wellbeing. I wholeheartedly recommend them, and they have me as a customer for life.
Efficient, prompt service and excellent product
After skipping my subscription for the month, I was still charged for this month's subscription, and it was charged to a card that is no longer in use, and delivered to my old address. I tried reaching out as soon as I got the email that it was ordered, but never received a response. I followed up two more times (once straight from the website) and never received a response.
I am using the article but I don’t feel any different yet!
Packaging that I can easily recycle - hallelujah. Plus great taste, efficient delivery.