James Mcclymont
Quality
Great service amazing equipment and extremely satisfied.
Great service amazing equipment and extremely satisfied.
The price was competitive and the product arrived the next day
Excellent battery grip next day fast delivery
Excellent service. Ordered Thursday and it was here, as promised, on the Friday. Had an email offering any assistance needed and was pleasantly surprised when looking online to see that they offer workshops and online videos, which I hope to definitely make use of in the future.
Available items delivered promptly - very happy with the service.
I've dealt with Wex, (previously Calumet) for many years both personally and through businesses. I thought that they were completely trustworthy. I was recently having a clearcut of cheaper camera gear with a view to buying a Black Magic set up with lenses for film projects so I took some photographic gear to Wex, Edinburgh. I left the kit with them and they came back with a value of around £550. I wasn't entirely happy so I took the gear back. A couple of months later I took a camera, a lens and a flash to them thinking that I would part exchange it against the movie setup. These were in original boxes and I have the receipts. There had unfortunately been a break in to the Edinburgh store, so they couldn't assess the gear, (the same gear as before) within store and had to send it off. That wasn't a problem for me. What was a problem was the next valuation of the kit as £301, thereafter a final valuation of £72. To add insult to injury I was then told that my camera was a grey Import, (It was bought in John Lewis Edinburgh) that the flash was rusty, and that the lens had mould in it. All nonsense. I was informed that they would happily dispose of the lease and flash for me. (To use a local colloquialism, "Aye Right"). I realise that this is a business and they have to make money but this is beyond the pale. I asked for my equipment back and they agreed to send it. I received it a few days later to find that the charger was out of the box and the cable was missing. I informed them. They immediately dispatched a charger, which wasn't mine and bore no semblance to the one I'd sent. When I contacted them to ask whose it was they just replied to say that they would send another. In short I thought that I was dealing with a professional company who valued their customers and in particular valued the merchandise. Clearly Not. The camera, flash and lens have now been checked by a reputable dealer who has passed them all as absolutely fine and in working order. I have left the Black Magic camera, lenses and other equipment which I was going to buy in the checkout bin and am now buying them elsewhere. I will not be dealing with Wex again for any of my photographic or sound equipment. I personally don't trust them.
Quick and efficient, what more can one ask for ???
First equipment sent out as new was clearly used (OM1 camera body). Referred to their service arm for a lens but told by the service centre that they do not repair Panasonic lenses. Having now received the replacement, all is as it should be and it powered up in the state expected ready to select country and time. The previous device had already had this done and to another time zone so clearly it had been used by someone at some time before shipping. The other indicator was a greasy thumb print on the LCD display. I had originally decided to cancel the order completely but having experienced a very positive response to the issue I decided that I would be happy with a replacement and this conversation too was very positive. The idea of giving me an extra battery was welcome until I found out that it was an Olympus look alike rather than an OM Systems battery. I may well have been fine with that but was surprised when I saw it. That coupled with the repair information is what led me to one star. If the last two things had not happened it would have been a 5 !
Product as described with an additional battery tray for AA batteries and a battery all included in the price.
As usual great service recommended…
Fast mail order service, thanks
Excellent service. Purchased camera batteries, my order delivered the next day.
Very reliable product arrives on time
Bought new nikon z180 - 600mm lens, item in stock and received it 2 days later. Fast and efficient service. Well packed.
Friendly communication easy transaction
Great communication and fast shipping! Thank you.
Reserved camera at Whitechaple and it was waiting for me when I arrived. All good and good service. Thanks Wex!
Quick delivery and easy to order . Kase filters are great !!
Very prompt delivery and product was as described.
Gods range etc. I have spent thousands with Wex but the customer service is always a bit brusque. Never any love for customers it seems.