Georgia Panagi
Perfect customer service
Perfect customer service! Had a small issue with an order and Sarann was very sweet to me and fixed it right away.
Perfect customer service! Had a small issue with an order and Sarann was very sweet to me and fixed it right away.
I have regularly purchase Whittard porcelain and was recently disappointed to find myself with a faulty product. Whittard Customer Service Sarann responded to my email very quickly and immediately despatched a replacement in the post. Great service and understanding.
Monica Harding is an excellent ambassador for Whittards, she is very helpful and sorted out our order promptly. Thank you again Monica xx
Popped into your shop at Gatwick North Terminal Whittard at Gatwick North Terminal and was very impressed by the knowledge of products, good advice and opportunity to try a variety of new teas. Special thank you to Sales Assistant Mrs Amaidas who made her suggestions in a very professional subtle way. I am a big fan of your products for the last 15 years , and this visit demonstrated once again that you do care about your customers and their best experience.
Brilliant customer service: reflecting the quality of their products, I can't fault it from shop through to remote service, even years agree the original purchase. The lid of my tea pot was broken and has been replaced by Whittards efficiently and sensitively. I wasn't the most responsive, yet Monica was kind and helpful from start to finish - and very responsive I am so grateful! Thank you Monica!!
I am an online buyer of this superb coffee, my favourite is Santos & Java; delivers a great Espresso so goes on to make fab cappuccinos, lattes and divine flat whites! I always say you can't praise a company on their service until you've had a problem, I encountered a problem and Whittards listened to my problem and put it right within 24 hrs at no cost to me. Thank you Whittards! And Thank You Sophie., you are an asset to the company!
On a recent visit to Whittard of Chelsea in Cambridge, we encountered an act of heroism and kindness that deeply moved us, thanks to an employee named Emma. Amidst a distressing situation outside the store, Emma not only ensured our safety but welcomed us with exceptional kindness and courage. Emma’s swift actions to bring us into the safety of Whittard were not just outstanding customer service; they were genuine acts of kindness that demonstrated her incredible character and the core values that Whittard upholds. Her humility shone through when, upon asking how we could thank her, she simply said there was no need. Instead, she suggested that letting everyone know how great Whittard is would be thanks enough. This selfless response left us even more impressed and grateful. This experience didn’t merely leave us feeling thankful towards Emma; it also solidified our view of Whittard as a brand where genuine care and community spirit are not just words, but actions lived by its people. Emma’s heroism is a testament to the incredible impact individuals can have and has turned us into not just customers, but lifelong fans of Whittard. Emma, thank you for your bravery, your big heart, and for embodying the best of Whittard. You’ve not only earned our loyalty but also our highest admiration.
We had a broken teapot lid from a Whittard branded teapot. It had been re-glued twice in the past, but the current breakage was final. We were unable to track down a replacement via internet searches. We then contacted Whittard customer services. Monica Harding was amazing at finding and dispatching a replacement. It is was seemingly such a small thing but meant a lot to us.
Sophia was very responsive and extremely helpful to resolve my issue. Great job, much appreciated!
Sophia was so patient to follow up with my order with the delivery team for the past week, with several emails, for me as an end user thr most important thing is the service, and she nailed it.
I am delighted with the customer service the person with whom I spoke the name of Sarann kindly offered to replace the product I did not like.
I clumsily managed to break two lids from tea pots that are now out of production. I contacted Customer Services and Monica Harding asked for a photo and dimensions. She responded very promptly and was able to find a couple of lids, which she posted the same day. Amazing customer service from a British brand that lives up to its original philosophy of "to buy the best". Highly recommended. My Father is also enjoying the chocolate covered coffee beans that we bought in store during a recent trip to Cambridge. Thank you Monica and Whittards
I ordered the wrong size of beaker and the customer service team kindly arranged for a replacement free of charge.Sophie handled my query and did this in a very timely and unexpected manner. I am touched by the kindness and generosity.
Very prompt customer service response from Olivia regarding an order I had placed and which needed updating.
Huge thank you to Monica in customer services. Having bought a glass teapot in store as a gift I found out weeks later from mother when she opened her present, that it had a cracked handle. No receipt to speak of and a 25mile trip back to the store…? No. A quick email to Whittard customer services with a couple of photos and Monica was on it straight away. New teapot arrived 48hrs later in the post. My mother is delighted and while still recovering from cancer and chemo a beautiful pot of tea is her daily unprescribed medicine. Monica even followed up with me to check I’d received it and all was ok. Thank you Monica. Thank you Whittard. A wonderful British brand still flying the flag for decency and amazing service.
Sophia was great, she responded really quickly and I got a great result after the disappointment of my order not being delivered. She also followed up. I also rang my local Whittard shop and the manager was really helpful and when I met her to collect my order she knew who I was and was so pleased she could help.
Issues with delivery; online chat with customer resolved efficiently and effectively by Olivia. Great service which has turned around this ordering experience.
Had an issue with a package being damaged during transport and the instant tea being spilt everywhere. Sophia was very kind throughout the conversation and got a replacement sorted quickly. Very happy with how quickly it was resolved. 🙂
Daniela at Oxford Str London gave us excellent service. She was attentive, giving good advice, made up a sample specially for us to try; while at the same time not being pushy and in your face. Came away with beautiful tea and cookies and cream hot chocolate.
Sophie was really helpful and quick at finding out why my order hadn't been delivered and arranged a replacement to be sent.