Edit: got in touch with customer service and they responded immediately and refunded the item with no zero hassle. You have to give credit where is due and the response from customer service was just great _______ Original review: Order a new pair of leggings that arrived absolutely full, and I mean full, of body hair. Appalling quality control
I was pleased with a recent order experience in December 2023. I made an order after realising that WildBounds offered student discounts. When I contacted their customer support team, I was given a retrospective discount/refund on the order. The item arrived in good condition. I hope to order from WildBounds again.
After struggling to get any help from the manufacturer or distributors WildBounds sent me a new, replacement, tent. Their customer service team are excellent.
Ordered 2 x Big Agnes sleeping mats at around 7am in the morning; I accidentally ordered the regular width instead of wide. Contacted the team via their WhatsApp account, and they responded by 9am. They corrected the order, I paid the extra, they dispatched same day. Excellent service - I will be visiting their site first for future hiking/camping purchases.
I love their product selection - I bought the Barebones "Field Hatchet", when it arrived I saw there was a flaw in the wood of the handle. Emailed the CS and they we able to offer a refund or exchange. The item came well packaged and in good time for Xmas I was expecting it to be late 🙂
Another fantastic customer experience.. Ordered Bellroy Sling Bag, evening of 01/02/2024 and it arrived morning of 05/02/2024. Well packaged and item as described. Highly recommend!! Thanks.. ☆☆☆☆☆
Fantastic service.. Ordered Bellroy Sling Lite 01/02/2024 Item received 03/02/2024. Highly recommend. Great price. Thank you.! From a very happy customer.. 😊
I ordered the 'Buran III | Reflective - 24L / Black XRF' bag from Wildbounds on 19/12/2023 and got it 22/12/2023 via Royal Mail parcel service. I had a follow up email from Ellie saying that if I had question to reach out... nice touch. Unfortunately the bag didn't meet my requirements, so I returned it and got my money back in 2 working days. The return process was as easy as Amazon. I'd definitely buy from Wildbounds again. A
Really quick service and delivery even during the winter break! Really happy with my purchase and turnaround on this. Support small business!
Excellent customer service. Had an issue with a fireplace set I bought from them. Used WhatsApp to contact them for service. Very prompt responses and great communication throughout the process. Had a replacement set sent out and received within a week. Would highly recommend.
First time I have used Wildbounds, and I was really impressed. The staff on the phone were very helpful, their stock levels on line were right up to date, prices were excellent, and delivery was very quick. I will definitely use them again.
All good every time, easy return when I've got something that wasn't quite for me (once) and great support. Quality product selection. Big fan of wildbounds.
I've placed numerous orders with Wildbounds over the last few years and each purchase has been smooth and trouble-free. Without exception, the items have been both competitively priced and just as described on the website, delivery has been prompt and communication has been excellent. On the one occasion I had to return an item, the support from the friendly, professional customer care team was exceptional and the refund was processed immediately. Highly recommended.
Giving 5 stars as customer service was superb. Ordered a product and it was shipped first thing next business day. Had a technical question and it was answered personally and immediately with precise information.
I ordered an Ortlieb bike-packing bag yesterday afternoon at a great price with next day delivery for an up-coming trip. I got confirmation e-mails for order, dispatch and a one hour delivery slot this morning! Less than 24 hours. The bag is great. Would use again.
I've ordered a few things from WildBounds over the years and always been impressed with both the items themselves and the company. With my most recent item, I had a slight issue where it arrived faulty. I contacted WildBounds who got back to me immediately to resolve the issue. The item was out of stock but a replacement was still organised and came very quickly (direct from the manufacturer). I was really impressed with the speedy and helpful customer service, thank you! Will definitely be buying again.
Fab company. Friendly, helpful, swift delivery, awesome item.
I found a product I needed at Wildbounds pretty quickly, after speaking to the team they advised on the best shipping method to get the product to me when I need it. I really appreciated the way the team kept me informed of the process and the general customer service. I will definitely purchase from here again.
Bought a Kavu fleece on sale, great price, website nice and easy to navigate, free shipping, arrived quickly and packed without any plastics. Very happy with my item and with Wildbounds, will happily buy from them again.
I was afraid to order something from this website, but my order arrived pretty quickly, and I haven't had any problems. I kept both items, so I didn't experience their return system.