Having previously left a one star rating regarding customer service with the website being very difficult to access and check on my-subscription being cancelled , I can now say that the issue has been resolved. Thank you.
They have now sorted out the issue with my subscription. They had experienced some service issues and that was the reasons why my emails were not being responded to. So now all sorted, so thank you
Also tried to cancel subscription twice. Had to pay for a product that us quite rubbish. I have emailed, used chat abd evel tried telephoning. Still showing as pending cancellation. Order number was 20252. I will be reporting them to trading standards and to my bank as fraudsters if they continue to send me products and take my money. May do any just for shocking customer service
I am also having problems cancelling my subscription it is over a month since I cancelled my subscription and it still says pending. I have sent two emails to wild science and still no reply trying this way to get my issue resolved
I have no idea what is going on with this company, but I have tried contacting them directly so many times - via phone, online form, and chat, but NO ONE ever responds. I have cancelled a subscription for a shampoo and conditioner that really did not work for my hair, but the sub still shows as "pending" in my account. I cannot get hold of anyone to ensure the next order is cancelled. As long as they continue to have these customer service issues, I will not order anything from them again.
***Edit*** Customer services have been in touch and have been very helpful. All sorted very quickly. The product smells gorgeous and is natural, which I love. Lots of good reviews but for me, unfortunately, it doesn't suit my hair and is too oily, leaving a residue and my hair feeling heavy. The main reason I have given this 3 stars is the customer service. I had a subscription that I cancelled back on 11th Dec and this is still pending. I am trying to arrange a return and I have called 4 times leaving a voicemail a couple of days ago. I have also filled out the form online twice and sent an email twice. It's bad I can't communicate with anyone.
I have had a subscription for a couple of months and wanted to change the product as it makes my hair greasy. So far I did change password about 10 times, completed a contact us form 5 times, left two messages on the answer machine and to date have had zero response from this company. Update: following adding this review I was contacted and have now managed to change my subscription. Hopefully the website issues will be resolved soon as the products are very nice.
I received shampoo and conditioner in the OK Beauty Box and loved it. I sent for more and subscribed. I sent 2 emails The first questioning the packaging. The second to cancel my subscription. I have heard nothing, over a week so now they’ll say I’m out of my 14 days for cancellation. I’m not impressed with the admin or packaging, nothing wrong with the product.
I received two samples of one of wild sciences shampoo and conditioner as part of the ok! Beauty box subscription and my hair starting falling out. When the issue was raised they have been very understanding of how stressful this was and have started an investigation and have sent me some hair growth products to help repair the damage, which I very much appreciate.
After having my hair bleached by a new hairdresser, my scalp was left irritated and flaky. My hair then began to snap in places. After a few uses of the leaf and seed head first scalp relief shampoo and conditioner, the irritation and flaking subsided and my hair thankfully began to strengthen again. Fantastic product and great value for money. Would highly recommend!
I’ve recently purchased the LIGHT SWITCH Hyperpigmentation Serum, and I’m so happy with it! It has made my skin look glowy and reduced my blemishes. Very effective and would recommend
Been using the Power Smoothie Skin Polish from Wild Science week for a few weeks. It has improved the texture and overall appearance of my skin. I have quite sensitive skin and this hasn’t irritated it at all. Also has a lovely smell when using.
Incredible products! I honestly can’t believe such clean ingredients can feel so amazing. They leave no sticky residue and feel light and invisible. I always feel glowy and healthy after using them.
Loved the broad spectrum UV shield spf30 as it has a thick souffle creamy texture that smells amazing of fresh lemon. Sat perfectly on top of my other skincare and left a silky smooth finish. I really rate this one mostly because most tinted spf either dry too quickly or too greasy so this one is perfect and leaves a subtle glow. Love this brand and they have so many amazing products.
Amazing products, would recommend💕 fast delivery and good support
Root & fruit bright start SPF 30 spectrum UV shield. Love this stuff, it leaves my skin soft & moisturised & gives me peace of mind too as I know it's protecting my skin from the sun too. Highly recommend
I absolutely love the light switch serum, I friend bought it for me recently and my skin is glowing and hydrated. I would highly recommend this to anyone!
LOVE their products especially the hyperpigmentation serum! I have combination skin and suffer from breakouts. This serum has helped with me acne flares and my uneven tone has improved too. Love this!
Love the happy days cleansing foam - great on sensitive skin as my skin is prone to flair ups and eczema.
Wild Science Lab ha creato questo gioiellino per la pelle spenta: Juice Boost Brightening Serum , il mio siero preferito! Dalla prima applicazione non ne faccio più a meno! Juice Boost é il mio siero dopo averne ricevuto un campione tempo fa, quando lo esaurisco la mia pelle inizia a risentirne perché Juice Boost non solo ha un profumo divino, succoso e agrumato, come un succo d'aranciata, ma disseta davvero anche la pelle più secca e assetata. Sembra denso e oleoso ma affonda magnificamente nella pelle, lasciando la mia carnagione luminosa e la mia pelle più tonica ed elastica. Sono sicuramente gli effetti garantiti dalla composizione, dagli attivi presenti nella formula: vitamina C, vitamina E, aloe vera e acido ialuronico. Tonifica, schiarisce le discromie, idrata e soprattutto illumina l'incarnato!