UPDATE to Doesn't do as promised
12/21/23 Update - After several attempts to contact the company and get them to take action with my issue as well as posting several reviews about my experience, the owner Allen, reached out to me to address my frustrations and how long it had taken to receive my order. He admitted that it had taken far too long to get my order and apologized for this, offering a partial credit for my negative experience. He also promptly addressed my other needs telling me that he could email me the appraisal I did not receive with my products as well as a return label for one I did not plan to keep. He stated that he hoped he could make it up to me in the future.
While I am leary to try to them again, I must also say that many years ago - maybe a decade or so, I ordered my original pair of 0.50 carat diamond studs from World Jewels and had a flawless experience. While this one was completely opposite that, I do feel as though it has mostly been righted at this point and it is possible, if their record of reviews improves, I may try them again should the need arise.
While this company and their website state that they have "fast and free shipping", it has now been over a month since I placed my order and I have not received it despite numerous communications with the company being promised several times over when my order would be ready and when it would ship. Detail as follows:
November 8th, 2023 - Placed an order for 2 pairs of earrings.
November 15th, 2023 - Have not heard anything with regard to my order so I reach out to request an update. An told that it will ship early next week, which would be the week of 11/20.
On November 27th, I still have not received any information regarding my order so I reach out again for an update.
On November 29th, an Allen Rastian emails me that he will call me about my order but does not. At 11 pm CST that night, I receive an email from him saying that my order should be ready by Friday (12/1) and I will receive tracking once it ships.
On December 4th, I STILL have not received any information or tracking regarding my order, now the 2nd time I've been told when it will ship and it hasn't) so later that afternoon, I call the company and ask for an update. I'm told there are no notes in the system despite these numerous emails I've sent but when she checks, she tells me that my order is ready and I should have tracking in a few hours. I ask when I should actually receive my order and she tells me the end of the week or early the following at the latest. That would have been last Friday, 12/8 or this week.
On 12/6, I finally receive the tracking information I was promised two days and multiple times earlier. When I check it, it says that only a shipping label has been created and the post office has not received anything.
Today, December 11th, I check it again only to find out the exact same information.
It has now been over a month since I placed my order; its been promised to me on several occasions in the interim and I STILL have not received it after extensive follow-up.
From my experience, I feel that nothing this company says can be trusted and they certainly do not seem to have any concern for their customers, customer satisfaction, or repeat business.
