Ordered my daughter the Evo balance…
Ordered my daughter the Evo balance bike. All she’d been going on about for weeks and weeks was that she wanted Father Christmas to bring her a “Pink bike” as her siblings have their own bikes.
I received my order, sealed. Went to assemble Christmas even to find there were missing parts! Gutted was an absolute understatement, when trying to contact Wowow toys I was sent an automated message to say that nobody would be able to get back to me until Jan 2nd at the earliest.
As much as I appreciate everybody is entitled to a well deserved break over Christmas, owning any business and certainly a toy based one, you cannot leave customers that long without any form of acknowledgment!
When asking for a resolution I was asked to contact Amazon as that’s who I purchase the item through but all Amazon wanted me to do was return it and order a new one. But how could I be so sure this wasn’t going to happen again as nobody seemed very interested!
Anyway, my husband went out a few days ago and purchased parts to replace what was missing so my daughter is thrilled - I certainly will not be placing another order with Wowow.
